PRIVACY POLICY
Last updated: September 1, 2026
TrackCell respects the privacy of visitors to its website. This Privacy Policy explains the types of information we may collect when you visit the TrackCell website or contact us, how that information may be used, and the choices available to you.
1. Information We Collect
We may collect information that you voluntarily provide to us when you contact TrackCell, request information, or otherwise communicate with us through this website. This information may include your name, email address, organization or laboratory name, telephone number, and any information you choose to include in your message.
We may also collect certain technical information automatically when you visit the website, such as your browser type, device information, IP address, and information about how you interact with the website. This information may be collected through cookies and similar technologies used by our website platform and service providers.
2. How We Use Information
We may use information collected through the TrackCell website to:
• Respond to questions, requests for information, and other inquiries.
• Communicate with prospective or current customers about TrackCell.
• Provide information about TrackCell products, services, features, and availability.
• Operate, maintain, secure, and improve our website.
• Understand how visitors use our website and evaluate website performance.
• Detect, prevent, and address security, fraud, or technical issues.
• Comply with applicable legal and regulatory requirements.
We do not sell your personal information.
3. Cookies and Website Analytics
The TrackCell website uses cookies and similar technologies to operate the website, maintain security, understand website usage, and improve the visitor experience.
We use Squarespace, our website hosting and content management provider, which may place cookies that are necessary for the website to function. We also use Squarespace's built-in analytics features to help us understand how visitors interact with the website, such as website traffic, page visits, and general usage patterns.
Non-essential cookies are restricted unless you provide consent through our cookie banner. When you visit the website, you may choose to accept all cookies, decline non-essential cookies, or manage your cookie preferences. You may also change your cookie preferences later using the Cookie Preferences option available on the website.
TrackCell does not currently use Google Analytics or a separate Google Analytics tracking integration on this website.
4. How We Share Information
TrackCell does not sell or rent your personal information.
We may share information with trusted service providers that help us operate our website, communicate with visitors, process contact requests, maintain website security, or provide other services necessary to operate our business. These providers may process information on our behalf only as necessary to provide their services.
For example, our website is hosted and managed through Squarespace, and information submitted through website forms may be processed or stored by Squarespace and other service providers involved in delivering those communications.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, security, or safety of TrackCell, our users, or others.
We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, or other business transaction involving TrackCell.
5. Data Retention and Security
We retain personal information collected through the TrackCell website only for as long as reasonably necessary to respond to inquiries, maintain business records, provide requested information, fulfill the purposes described in this Privacy Policy, or comply with applicable legal obligations.
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. We also rely on service providers that maintain their own security measures for the systems and services they provide.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.
Visitors should not submit patient information, protected health information (PHI), medical records, or other sensitive clinical information through the TrackCell website or its contact forms.
6. Your Privacy Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws. These rights may include the right to request access to, correction of, or deletion of personal information we maintain about you, as well as other rights provided by applicable law.
If you would like to make a privacy-related request, you may contact us at info@trackcellhq.com. We may need to verify your identity before completing certain requests. We will respond to valid requests as required by applicable law.
You may control the use of non-essential cookies through the cookie banner displayed on the TrackCell website. You can accept all cookies, decline non-essential cookies, or manage your individual cookie preferences. You may also change your selections later using the Cookie Preferences option available on the website.
You may configure your browser to block or delete cookies. However, disabling certain cookies may affect the functionality of some portions of the website.
7. Third-Party Links and Services
The TrackCell website may contain links to third-party websites, services, or resources that are not operated or controlled by TrackCell. If you follow a link to a third-party website or service, the privacy practices of that third party will apply.
TrackCell is not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage visitors to review the privacy policies of any third-party services they choose to use.
We may also use third-party service providers to support the operation and functionality of our website. These providers may collect or process information in accordance with their own privacy policies and their agreements with TrackCell.
8. Children’s Privacy
The TrackCell website is intended for business and professional audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through this website.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
If you believe that a child has provided personal information through the TrackCell website, please contact us at info@trackcellhq.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable legal requirements.
When we make changes, we will post the updated Privacy Policy on this page and revise the “Last updated” date at the top of the policy. We encourage visitors to review this Privacy Policy periodically to stay informed about how we collect, use, and protect information.
Your continued use of the TrackCell website after an updated Privacy Policy is posted will be subject to the revised policy, as permitted by applicable law.
10. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or information you have provided through the TrackCell website, please contact us at:
TrackCell
Email: info@trackcellhq.com
We will review privacy-related inquiries and respond as appropriate.